Redcorn Ltd (hereafter “We”) is committed to protecting and respecting your privacy.

The following policy (together with our Website Terms, and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. It will inform you of your privacy rights and how the law protects you.

Please read this policy carefully, together with any other privacy notice or fair processing notice we may provide to you when we are collecting or processing personal information about you, to understand our views and practices regarding your personal information and how and why we will use it.

This policy is provided in a layered format so that you can click through to the specific areas set out below to help you find the information you are looking for easily.

What personal data we may collect and how we use it

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of data about you, which we have grouped together as follows:

• Identity Data:
  includes your name, title, username or similar identifier, car registration number, copies of documents used to verify your identity, and photographs that you may provide.
• Contact Data:
  includes your home address, billing address (if different from your home address), the address of the car location (if different from your home address), email address, social media profile, and your phone numbers and any phone number used to call our customer service number.
• Financial Data:
  includes your bank account and payment details.
• Transaction Data:
  includes details about payments to and from you and other details about services you have used.
• Technical Data:
  includes the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our site and our App.
• Profile Data:
  includes account usernames and passwords, your preferences, feedback, and survey responses.
• Usage Data:
  includes information about how you use our site, our App, products, and services, including the full Uniform Resource Locators (URL) clickstream to, through, and from our site or our App (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
• Marketing and Communications Data:
  includes your preferences in receiving marketing from us and our trusted network partners and your preferences for how we contact you.

We may also collect, use, and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data, but it is not considered to be personal data in law as it does not directly reveal your identity. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data and will protect it in accordance with this privacy policy.

We do not collect any Special Categories of Personal Data about you (such as details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, or genetic or biometric data).

Data Breach Policy

We take data security seriously and have implemented robust procedures to detect, report, and investigate any personal data breach. In the unlikely event of a data breach, we will notify affected individuals without undue delay if there is a high risk of harm. Additionally, where required, we will report the breach to the Information Commissioner’s Office (ICO) within 72 hours of becoming aware of it. If you have concerns about a potential data breach, please contact us immediately using the details provided below.

Cookies

For information about cookies and how they are used on this Site, please visit our Cookie Policy.

Embedded content from other websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Opt-Out Mechanisms

You have the right to opt out of receiving marketing communications from us at any time. You can exercise this right by:

• Clicking the “unsubscribe” link in any marketing email you receive from us.
• Adjusting your marketing preferences in your account settings.
• Contacting us directly using the details provided below.

Please note that even if you opt out of marketing communications, we may still send you service-related communications when necessary for the performance of a contract or as required by law.

Who we share your data with

We may share your personal information with the parties set out below:

• The DVLA.
• Other personnel within your organisation or any other organisation that is party to or otherwise has a legitimate interest in the agreement between us and your organisation.
• Providers of IT and system administration services to our business.
  Our professional advisers (including solicitors, bankers, auditors, and insurers).
• HM Revenue & Customs, the Information Commissioner’s Office, Trading Standards, law enforcement, regulators, and other authorities who require reporting of processing activities in certain circumstances.
• Analytics and search engine providers that assist us in the improvement and optimisation of our website.
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal information in the same way as set out in this policy.

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal information for their own purposes and only permit them to process your personal information for specified purposes and in accordance with our instructions.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us:

• Email: Click here
• Postal Address: Redcorn Ltd, Units 3/4 Kerry Avenue, Aveley, South Ockendon, Essex, RM15 4YE.
• Telephone Number: 020 8880 9990

This privacy policy may be updated from time to time, so you may want to check it each time you visit the website.

Date Reviewed: December 2024.
Person Responsible: Contracts Manager